Q:  How do I order custom obituaries?

A:  Orders can be placed online or contact us at 916.869.3009.

​

Q:  How do I get files sent in for design?

A:  Once order is placed, you can start sending files to                 files@keepsakecreative.net

 

Q:  What files types do you need to send in?

A:  Acceptable files types are jpg, pdf and word format.

 

Q:  For all text obituary, Order of Service,  Acknowledgement, etc.

      how do you want those files sent over?

A:  All text should be typed and presented in word, rich text, pdf or typed

     in the body of an email.

 

Q:  How many photos can I provide for obituary?

A:   4 page programs  •  10 - 12 images

      8 page programs  •  40 - 50 images

      6 panel tri-fold programs  •  15 to 20 images

 

Q:  What is turn around time and when do I have to 

      have all files and images turned in?

A:  Turn around time is standard 72 hours once all information is received. Rush jobs are available. For rush jobs, files have to be in by noon for services that are the next day.

​

Q: What is the return or refund policy?

A: There is no return or refund available due to items being custom items. once order is placed, work is started on your order.